Help Center

To create a SoulBot3D account, click the "Sign Up" button in the top right corner of our website. You'll need to provide your email address, create a password, and verify your email. Once verified, you can complete your profile and start your learning journey!

Yes! SoulBot3D is available on both iOS and Android devices. You can download our app from the Apple App Store or Google Play Store. The mobile app offers full functionality, including 3D gameplay, AI chat, and progress tracking.

For the best experience, we recommend:

• Web: Chrome, Firefox, Safari, or Edge (latest versions)
• Mobile: iOS 13+ or Android 8+
• Internet: Stable broadband connection (5Mbps+ recommended for 3D features)
• Hardware: For optimal 3D performance, devices with dedicated graphics are recommended

If you've forgotten your password, click on the "Login" button and then select "Forgot Password". Enter your email address, and we'll send you a link to reset your password. The link will expire in 24 hours for security reasons.

Yes, you can change your username once every 30 days. Go to your Account Settings, click on "Profile", and then edit your username. Please note that your new username must be unique and follow our community guidelines.

We're sorry to see you go! To delete your account, go to Account Settings, scroll to the bottom, and click "Delete Account". Please note that this action is permanent and will erase all your progress, achievements, and data. You may want to consider deactivating your account instead, which allows you to return later.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and in some regions, mobile payment options like Google Pay and Apple Pay. For enterprise or educational institutions, we also offer invoice-based billing.

Yes, you can cancel your subscription at any time. Your premium features will remain active until the end of your current billing period. After cancellation, you'll revert to our free plan, which still offers access to basic features and limited 3D content.

We offer a 14-day money-back guarantee for annual subscriptions. If you're not satisfied with SoulBot3D, contact our support team within 14 days of purchase for a full refund. Monthly subscriptions can be canceled at any time without additional charges for future months.

Our 3D learning environment immerses you in interactive educational scenarios. You'll navigate through virtual worlds, complete challenges, and solve problems that reinforce learning concepts. The environment adapts to your progress, providing increasingly complex scenarios as your skills improve.

Yes, we offer graphics quality settings that allow you to adjust the visual fidelity based on your device's capabilities. On lower-end devices, you can reduce texture quality, disable shadows, and lower render distance to improve performance while maintaining the core educational experience.

Yes! We offer collaborative learning experiences where you can team up with friends or join study groups in our 3D environments. These multiplayer sessions allow for group problem-solving, knowledge sharing, and friendly competition through educational challenges.

Our AI tutor uses advanced machine learning to understand your learning style, knowledge gaps, and progress. It provides personalized explanations, suggests relevant learning materials, and creates custom practice questions. The more you interact with it, the better it adapts to your specific needs.

Yes! Our AI chat assistant is available 24/7 to answer questions, provide explanations, and guide you through learning materials. For complex or specialized queries, it may escalate to human educators during business hours.

Our AI tutor covers a wide range of subjects including mathematics, sciences, languages, history, computer programming, and more. We're continuously expanding our knowledge base. If you encounter a topic we don't cover well yet, please let us know so we can prioritize it for improvement.

If you're experiencing performance issues:

• Check your internet connection speed
• Close other browser tabs or applications
• Lower the graphics quality in Settings > Graphics
• Update your browser to the latest version
• Clear your browser cache and cookies
• Try using our desktop app instead of the browser version

If you're having login issues:

• Ensure you're using the correct email and password
• Try resetting your password if you've forgotten it
• Check that your account is verified (check your email for verification link)
• Clear your browser cache and cookies
• Try using a different browser or our mobile app
• If problems persist, contact our support team

To get better responses from our AI:

• Be as specific as possible with your questions
• Provide context about what you're studying
• Use the "rephrase" button if the answer isn't helpful
• Rate responses to help our AI learn
• For complex topics, break your question into smaller parts
• Use the "escalate to human" option if you need expert help